Frequently Asked Questions
Everything you need to know about PhoneNinjas AI
Pricing
How much does PhoneNinjas AI cost per month?
PhoneNinjas AI starts at a $100 monthly minimum, which includes up to 100 phone calls.
Details: Additional calls are billed at a flat rate of $1 per call. There are no additional fees for API usage, characters generated, or user seats, ensuring simple and predictable pricing.
For reference, a 4-minute call effectively costs $0.25 per minute.
Is there an unlimited calls option ?
Yes, PhoneNinjas AI offers an unlimited calls option per office location.
To provide accurate pricing, we recommend booking a demo so we can review your business type and the number of service providers at each location.
Is there a free trial for PhoneNinjas AI?
Yes, PhoneNinjas AI offers a 14-day free trial for new users. Businesses can test the natural-sounding voices and CRM integrations before committing to the month-to-month payment model.
Is PhoneNinjas AI a pay-as-you-go service?
Yes, PhoneNinjas AI follows a month-to-month payment model based on usage after the initial $100 minimum.
Details: This offers flexibility for businesses with fluctuating call volumes without long-term lock-in contracts.
Security
Is PhoneNinjas AI HIPAA and SOC 2 compliant?
Yes, PhoneNinjas AI can provide SOC 2 and HIPAA-compliant solutions for healthcare providers, law offices, and more.
Details: We ensure all patient / customer data is handled with the required legal safeguards and administrative controls.
Does PhoneNinjas AI encrypt user data
Yes, all data is encrypted at rest and in transit over HTTPS.
Details: Data is only displayed to authorized users through a secure customer portal.
Where are PhoneNinjas AI call recordings stored?
You can store recordings in your own Dropbox or a specific custom file system.
Details: We offer flexible data residency options to ensure compliance with your internal data governance policies.
Integration
Does PhoneNinjas AI integrate with Salesforce?
Yes, PhoneNinjas AI offers native compatibility with Salesforce, AWS, and Microsoft solutions.
Details: It can trigger real-time API calls to book appointments or update CRM records during a call.
Does PhoneNinjas AI support DTMF (key press) inputs?
Yes, AI agents can accept and process key press inputs from callers.
Details: This is useful for traditional phone menus or entering numeric data like account IDs.
How does PhoneNinjas AI handle voicemails?
PhoneNinjas AI can receive voicemails and automatically email them to your team.
Details: This ensures no lead is lost, even if a human agent is not available to take a transferred call.
Can PhoneNinjas AI integrate with existing phone systems?
Yes, it works with almost all phone systems via time-based or unanswered call forwarding.
Details: We support SIP and PSTN setups, allowing for seamless integration without changing your current provider.
AI Capabilities
Can PhoneNinjas AI handle multi-turn conversations?
Yes, the AI agents can manage complex questions and long sequences of conversation.
Details: Memory and session context support allow the agent to remember the details of a call in real-time.
Can PhoneNinjas AI transfer calls to a human?
Yes, calls can be live-transferred to humans or other AI agents when escalation is needed.
Details: This ensures that complex issues are handled by your staff while the AI manages routine inquiries
Does the AI agent support multilingual callers?
Yes, PhoneNinjas AI supports input and output in Spanish, English, French, and other major languages.
Details: This allows businesses to serve a global customer base with a single AI deployment.
Can I use a custom knowledge base for my AI agent?
Yes, you can ingest custom documents, FAQs, and website data into the agent’s knowledge base.
Details: This ensures the AI provides accurate, brand-specific information to every caller.
AI Performance
What is the response latency of PhoneNinjas AI?
PhoneNinjas AI agents respond within 200 to 600 milliseconds.
Details: This ultra-low latency ensures that conversations feel natural and mimic human speech rhythms.
Which LLMs does PhoneNinjas AI support?
PhoneNinjas AI supports all of the latest LLM models as they are released: OpenAI GPT-5.2, Anthropic Claude 4.5, and Google Gemini 3.
Details: The architecture is extensible, allowing you to plug in the latest Large Language Models as they are released.
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