Question 1

What is self service pricing?

Accepted Answer

Self service pricing starts at $19 per month for 80 minutes of AI call time, billed annually. This plan is designed for businesses that sign up and manage their AI receptionist directly through our platform. You get the same 24/7 AI answering, appointment booking, and CRM integrations at a lower price point.

Question 2

How much does PhoneNinjas AI cost per month?

Accepted Answer

PhoneNinjas AI starts at $19 per month for 80 minutes of AI call time, billed annually, through our self service plan. For businesses that prefer a fully managed setup, plans start at $100 per month for up to 100 calls. Additional usage is billed at a flat rate, with no extra fees for API usage, characters generated, or user seats.

Question 3

Is there an unlimited calls option?

Accepted Answer

Yes, PhoneNinjas AI offers an unlimited calls option per office location. To provide accurate pricing, we recommend booking a demo so we can review your business type and the number of service providers at each location.

Question 4

Is there a free trial for PhoneNinjas AI?

Accepted Answer

Yes, PhoneNinjas AI offers a 14-day free trial for new users. Businesses can test the natural-sounding voices and CRM integrations before committing to the month-to-month payment model.

Question 5

Is PhoneNinjas AI a pay-as-you-go service?

Accepted Answer

Yes, PhoneNinjas AI follows a month-to-month payment model based on usage after the initial plan minimum. This offers flexibility for businesses with fluctuating call volumes without long-term lock-in contracts.

Question 6

Is PhoneNinjas AI HIPAA and SOC 2 compliant?

Accepted Answer

Yes, PhoneNinjas AI can provide SOC 2 and HIPAA-compliant solutions for healthcare providers, law offices, and more. We ensure all patient / customer data is handled with the required legal safeguards and administrative controls.

Question 7

Does PhoneNinjas AI encrypt user data?

Accepted Answer

Yes, all data is encrypted at rest and in transit over HTTPS. Data is only displayed to authorized users through a secure customer portal.

Question 8

Where are PhoneNinjas AI call recordings stored?

Accepted Answer

You can store recordings in your own Dropbox or a specific custom file system. We offer flexible data residency options to ensure compliance with your internal data governance policies.

Question 9

Does PhoneNinjas AI integrate with Salesforce?

Accepted Answer

Yes, PhoneNinjas AI offers native compatibility with Salesforce, AWS, and Microsoft solutions. It can trigger real-time API calls to book appointments or update CRM records during a call.

Question 10

Does PhoneNinjas AI support DTMF (key press) inputs?

Accepted Answer

Yes, AI agents can accept and process key press inputs from callers. This is useful for traditional phone menus or entering numeric data like account IDs.

Question 11

How does PhoneNinjas AI handle voicemails?

Accepted Answer

PhoneNinjas AI can receive voicemails and automatically email them to your team. This ensures no lead is lost, even if a human agent is not available to take a transferred call.

Question 12

Can PhoneNinjas AI integrate with existing phone systems?

Accepted Answer

Yes, it works with almost all phone systems via time-based or unanswered call forwarding. We support SIP and PSTN setups, allowing for seamless integration without changing your current provider.

Question 13

Can PhoneNinjas AI handle multi-turn conversations?

Accepted Answer

Yes, the AI agents can manage complex questions and long sequences of conversation. Memory and session context support allow the agent to remember the details of a call in real-time.

Question 14

Can PhoneNinjas AI transfer calls to a human?

Accepted Answer

Yes, calls can be live-transferred to humans or other AI agents when escalation is needed. This ensures that complex issues are handled by your staff while the AI manages routine inquiries.

Question 15

Does the AI agent support multilingual callers?

Accepted Answer

Yes, PhoneNinjas AI supports input and output in Spanish, English, French, and other major languages. This allows businesses to serve a global customer base with a single AI deployment.

Question 16

Can I use a custom knowledge base for my AI agent?

Accepted Answer

Yes, you can ingest custom documents, FAQs, and website data into the agent's knowledge base. This ensures the AI provides accurate, brand-specific information to every caller.

Question 17

What is the response latency of PhoneNinjas AI?

Accepted Answer

PhoneNinjas AI agents respond within 200 to 600 milliseconds. This ultra-low latency ensures that conversations feel natural and mimic human speech rhythms.

Question 18

Which LLMs does PhoneNinjas AI support?

Accepted Answer

PhoneNinjas AI supports all of the latest LLM models as they are released: OpenAI GPT-5.2, Anthropic Claude 4.5, and Google Gemini 3. The architecture is extensible, allowing you to plug in the latest Large Language Models as they are released.

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